■ Returns are not accepted. We will donate to Orphanage Organizations Vietnam
■ Tracking Your Order: https://lazybunnystore.com/apps/track123
■ Return Policy: Visit https://lazybunnystore.com/pages/returns
■ U.S. Shipping: Free delivered in 3-7 business days via USPS.
■ International Shipping: Free delivered in 5-10 business days via USPS.
■ We will gladly accept returns of unworn merchandise in sellable condition with the original receipt or gift receipt from our Lazy Bunny website within 30 days of delivery.
■ Refunds will be credited to the original form of payment.
■ Cancel / Exchange after order made (Order form status of Preparing Item / Preparing Shipment before shipped out)
- Cancel and Exchange are not available after order made.
- If you want to change the order or cancel the item(s), please request for cancellation of entire order, and re-order again. it should be done via contacting customer service center.
■ Return Available Period
- Refund request should be done within 7-15 days of delivery completion, and should be done via contacting customer service center.
■ Return Eligible Case
- Returning due to change of mind(on size, color, etc.)
* Exchange after shipment is not possible.
* Shipping fee for return due to change of mind will be shouldered by a customer.
- Received a defective product
- Received a product different from your order
* In case of confirmed wrongly shipped or defective item, We will reshipping a new one.
■ Return Instructions
(1) You must contact to our customer service center within 3 days of receipt. You are required to attach photos of the received product(s) and include the item code, order number, and reason for return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Please make sure to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent unworn and in the original packaging.
*Please include all contents of the original package and free gifts (if applicable) in your return package.
*Return shipping fees for faulty/wrong orders will be paid for or reimbursed.
*If there is any missing items, please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.
■ Return Ineligible Case
- If the products are damaged due to customer mishandling
- If your return request is not approved by our staff
* If the original package is missing or damaged, refund for missing item(s) might not be confirmed and proceeded.
* If the value of item(s) is lost or damaged, it is not available to return/refund.
- Tag removal
- Contaminated (Fur of animals or dust might be considered as contaminated)
- Contaminated (Fur of animals or dust might be considered as contaminated)
- Staining
- Sign of usage (perfume, detergent, smell of cigarettes, etc) or Sign of wash
* Some products (underwear, personalized items, fragrance,..etc) are not available to exchange/refund.
■ The following items are not considered defective;
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made during shipment
- Items with unsatisfactory/incomplete finish due to mass production
