Welcome to help center
Order & Shipping
Product
Return & Exchanges
Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status. Please follow this link: https://lazybunnystore.com/apps/track123

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

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Order & Shipping
How long will it take to receive my order?

We typically ship in 3-5 business days (Mon-Fri). And you will receive your order in 5-10 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly. 

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Order & Shipping
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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Order & Shipping
My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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Order & Shipping
Can you tell me more information about your products?

LazyBunny© Brings You an Elevated Sense of Style w/ Premium Quality Men's/Women's wear. We bring a Refined Look to Your Style w/ Premium Apparel by Lazy Bunny. 100% Cotton.

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Order & Shipping
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Order & Shipping
What is your return policy?

Free Return Policy
Items must be postmarked or received in our Returns Center within 30 days of the original receipt, in its original unworn and unwashed condition with original packaging and tags, to be eligible for refund. It is at our discretion to decide if a returned order is eligible for a refund.

The receipt date refers to the date on which your order was delivered by USPS, according to the tracking information provided. We cannot accept returns or exchanges after 30 days from the date of receipt.

Returns Process
Returning is easy - Start by filling out this form https://lazybunnystore.com/a/returns. Please include your serial number and a detailed reason for your return. If you do not provide a return reason, your return may be rejected.

Return Eligibility
Your item must be in like-new condition with its original packaging, accessories, and manuals. Please use a shipping box to protect the original packaging during shipping.

International Returns
Returns from outside of the United States can be sent via the courier of your choosing.

You will be responsible for all shipping costs including any duties or taxes. All duties and taxes must be billed to the customer. If duties and taxes are charged to Lazy Bunny, we deem the right to refuse the shipment.

Lazy Bunny items purchased at other retailers
Returns or exchanges must be handled with the retailer from which the item(s) were originally purchased in accordance with that specific retailer's return policy. Lazy Bunny can only facilitate returns for orders placed through lazybunnystore.com.

Cancellations
All financing orders have a 5% cancellation fee.

For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be canceled, but we pay a non-refundable payment processing fee for each transaction.

Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.

Issuing Refunds
Refunds will be issued to the original method of payment. We cannot issue refunds to multiple credit cards or other accounts. Please allow an additional 7 to 10 business days for return processing and refunds during peak shopping periods such as promotional weekends and holidays.

You will be notified by email when the refund has taken place.

Please note that your bank may require additional processing time before crediting your account. For additional information or if you have any questions, please contact us via email at customerservice@lazybunnystore.com or by chat 24/7.

Exchanges
You can start your exchange or return online: Visit our Returns and Exchanges Page.
Print the shipping label, and bring your item to the carrier listed on the label.
For additional information or if you have any questions, please contact us via email
at customerservice@lazybunnystore.com or by chat 24/7.

Policy Abuse
In order to provide a 365-day return policy, we need to take abuse seriously.

We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.

We made our return policy to help you find the gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.

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Order & Shipping
Can I exchange an item?

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

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