Free Return Policy
Items must be postmarked or received in our Returns Center within 30 days of the original receipt, in its original unworn and unwashed condition with original packaging and tags, to be eligible for refund. It is at our discretion to decide if a returned order is eligible for a refund.
The receipt date refers to the date on which your order was delivered by USPS, according to the tracking information provided. We cannot accept returns or exchanges after 30 days from the date of receipt.
Returns Process
Returning is easy - Start by filling out this form https://lazybunnystore.com/apps/parcelpanel-returns. Please include your serial number and a detailed reason for your return. If you do not provide a return reason, your return may be rejected.
Return Eligibility
Your item must be in like-new condition with its original packaging, accessories, and manuals. Please use a shipping box to protect the original packaging during shipping.
International Returns
Returns from outside of the United States can be sent via the courier of your choosing.
You will be responsible for all shipping costs including any duties or taxes. All duties and taxes must be billed to the customer. If duties and taxes are charged to Lazy Bunny, we deem the right to refuse the shipment.
Lazy Bunny items purchased at other retailers
Returns or exchanges must be handled with the retailer from which the item(s) were originally purchased in accordance with that specific retailer's return policy. Lazy Bunny can only facilitate returns for orders placed through lazybunnystore.com.
Cancellations
All financing orders have a 5% cancellation fee.
For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be canceled, but we pay a non-refundable payment processing fee for each transaction.
Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.
Issuing Refunds
Refunds will be issued to the original method of payment. We cannot issue refunds to multiple credit cards or other accounts. Please allow an additional 7 to 10 business days for return processing and refunds during peak shopping periods such as promotional weekends and holidays.
You will be notified by email when the refund has taken place.
Please note that your bank may require additional processing time before crediting your account. For additional information or if you have any questions, please contact us via email at customerservice@lazybunnystore.com or by chat 24/7.
Exchanges
You can start your exchange or return online: Visit our Returns and Exchanges Page.
Print the shipping label, and bring your item to the carrier listed on the label.
For additional information or if you have any questions, please contact us via email
at customerservice@lazybunnystore.com or by chat 24/7.
Policy Abuse
In order to provide a 365-day return policy, we need to take abuse seriously.
We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.
We made our return policy to help you find the gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.
