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■ Returns are not accepted. We will donate to Orphanage Organizations Vietnam

■ Tracking Your Order: https://lazybunnystore.com/apps/track123

■ Return Policy: Visit https://lazybunnystore.com/pages/returns

■ U.S. Shipping: Free delivered in 3-7 business days via USPS.

■ International Shipping: Free delivered in 5-10 business days via USPS.

■ We will gladly accept returns of unworn merchandise in sellable condition with the original receipt or gift receipt from our Lazy Bunny website within 30 days of delivery.

■ Refunds will be credited to the original form of payment.

■ Cancel / Exchange after order made (Order form status of Preparing Item / Preparing Shipment before shipped out)
- Cancel and Exchange are not available after order made.
- If you want to change the order or cancel the item(s), please request for cancellation of entire order, and re-order again. it should be done via contacting customer service center.

■ Return Available Period
- Refund request should be done within 7-15 days of delivery completion, and should be done via contacting customer service center.

■ Return Eligible Case
- Returning due to change of mind(on size, color, etc.)
　 * Exchange after shipment is not possible.
　 * Shipping fee for return due to change of mind will be shouldered by a customer.
- Received a defective product
- Received a product different from your order
　 * In case of confirmed wrongly shipped or defective item, We will reshipping a new one.

■ Return Instructions
(1) You must contact to our customer service center within 3 days of receipt. You are required to attach photos of the received product(s) and include the item code, order number, and reason for return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Please make sure to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent unworn and in the original packaging.
*Please include all contents of the original package and free gifts (if applicable) in your return package.
*Return shipping fees for faulty/wrong orders will be paid for or reimbursed.
*If there is any missing items, please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.

■ Return Ineligible Case
- If the products are damaged due to customer mishandling
- If your return request is not approved by our staff

* If the original package is missing or damaged, refund for missing item(s) might not be confirmed and proceeded.
* If the value of item(s) is lost or damaged, it is not available to return/refund.
　 - Tag removal
　 - Contaminated (Fur of animals or dust might be considered as contaminated)
　 - Contaminated (Fur of animals or dust might be considered as contaminated)
　 - Staining
　 - Sign of usage (perfume, detergent, smell of cigarettes, etc) or Sign of wash
* Some products (underwear, personalized items, fragrance,..etc) are not available to exchange/refund.

■ The following items are not considered defective;
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made during shipment
- Items with unsatisfactory/incomplete finish due to mass production

[Printed apparel (direct-to-garment)]
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

Printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

[Printed apparel (direct-to-film)]
We use the latest direct-to-film printing technology to offer high-quality prints that will maintain great color and vibrancy over time—even exceeding the color fastness of the garment itself.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle using your washer’s recommended amount of detergent. You shouldn’t use any fabric softeners.

It can be tumble-dried on a low cycle, however air drying is preferred for the print to last longer. When it comes to ironing, use a cool iron inside-out. Don’t iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

[Embroidered apparel]
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

[Embroidered hats, backpacks, and shoes]
Embroidered hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.

All three products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.

[Embroidered aprons]
Embroidered aprons can be machine-washed at 86ºF (30ºC) or less. Don't use bleach. They can be tumble-dried on a low cycle. Read the manufacturer label carefully for any other instructions.

[All-over printed apparel, hats, fabric, and swimwear]
All-over printed apparel and fabrics can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the apparel. You can iron it with a low heat setting.

[All-Over Print Face Masks]
All-Over Print Face Masks can be machine-washed at 140ºF (60ºC) with like colors, without bleach. They can't be dry-cleaned. You can tumble-dry the face masks on low heat and iron on a cool setting.

[Bags]
All-over print backpacks, fanny packs, and duffle bags need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.

All-over print totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.